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Frequently Asked Questions

Have a look at some of the most common questions we’ve received from our customers. If you can’t find the answers you’re looking for, get in touch and we’ll do our best to answer any queries or concerns.

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Do you require minimum orders?

If your event is more than 15 miles away from our location in Covina, we require a $500 minimum order total, which does not include the delivery fee. However, for events within the 15-mile radius of our location, there are no minimums. 

Do you require a security deposit?

We do require a security deposit.  In order to make a security deposit, we require you to use a major credit or debit card.  When you make a deposit, the amount will be authorized or put on hold in your checking account balance.  Please note that we do not accept cash as a method of payment for security deposits. Once you return your order and we verify that there are no damages or lost items, you can expect the hold on your funds to be released within 7 to 10 business days. 

Do you charge for delivery fees?

Yes, we do offer delivery and pickup services, for which we charge a separate fee.  The fee amount is based on your zip code.  Additionally, for any specific time requests for both arrival and removal of our equipment or rentals.

Am I able to pickup my rental equipment?

At the moment we are not providing pick ups for clients. 

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